Insights
Arguments, not tips.
We're not going to write you five ways to boost engagement. Each of these picks a fight with something the category takes for granted, and backs it with work we actually did.
Culture & Change
All culture & change
Culture & Change
Dual NPS: What Happens When Both Sides of the Deal Love You.
Delighting your customer or your talent is normal. Doing both at once is rare, and it is the real signal of a healthy culture.
Culture & Change
Culture Isn't the Perks. It's What's Left After the Layoff.
The real test of culture is not ping-pong tables in a good quarter. It is what holds when the news is bad.
Leadership
All leadership
Leadership
Stop Hiring a Culture Unicorn. Build the System.
You do not need one magical Head of Culture. You need a system that produces culture repeatably.
Leadership
Self-Awareness Is a Business Metric. Here's How to Read It.
Leadership development gets dismissed as soft. A leader's self-awareness shows up directly in decision quality, retention, and speed.
Leadership
The Managers You Promoted Were Never Taught to Lead.
Your best individual contributor becomes your worst first-time manager by default. Almost nobody does the one thing that fixes it.
The house view
All the house view
The house view
AI Voice Agents and Printed Booklets Belong in the Same Plan.
The tooling debate is a false choice. The right instrument depends on the company, not the year it was invented.
The house view
HR Shouldn't Own Culture Alone. Neither Should the CEO.
Culture falls in the gap between HR and leadership and gets owned by no one. Here is where an outside people-practice actually fits.
Thirty minutes. No pitch.
Tell us what's happening. We'll tell you what we'd do about it, including when the honest answer is that you don't need us.